"When Governments Listen: Moving Toward Publicly Engaged Governing"

"Listening to the Public: Adding the Voices of the People to Government Performance Measurement and Reporting"

National Civic Review Special Issue: "Engaging the Public in Local Government Performance Measurement and Reporting"

TIPS for Conducting FOCUS GROUPS to Develop Government Performance Measures and Reports

TIPS for Conducting CITIZEN SURVEYS to Develop Government Performance Measures and Reports

How Smooth are New York City Streets? (1998)

How Smooth are New York City Streets? (2001)

Center on Government Performance

Listening to the Public: Focus Group Research

ComNETsm

ComNET2Go

Street Smoothness

CitizenGauge

U.S. – Canada Government Trailblazer Programs

Reports and Publications

When Governments Listen

Listening to the Public

TIPS for Conducting Focus Groups and Citizen Surveys

National Civic Review